Deposit & Credit Policy

Deposits are valid 12 months from the date you paid. Within this window you can use the deposit toward any service we offer at the clinic. After 12 months, deposits expire unless renewed by request before the expiry date.

Yes — your paid deposit can be transferred to a different service any time before the original booking date. If the new service is more expensive, you pay the difference. If less expensive, the remainder stays as credit on your account.

Cancellations 7+ days before the booking are refundable as account credit (not cash). Cancellations within 7 days may incur a 30–50% retention depending on whether the slot can be re-booked. We do not refund deposits as cash.

Yes, with written request and ID verification of both parties. Same 12-month validity applies from the original deposit date (transfer does not reset the clock). Transfer is allowed once per deposit.

Reschedule freely up to 24 hours before your booking via LINE @waleerat or phone — no fee. Within 24 hours, we'll do our best to accommodate but same-day no-shows count as cancellations under §3.

Course credit (e.g. Pico Laser × 6 sessions) is valid 24 months from purchase. Unused sessions can be transferred to a different service or to another person under the same rules (§2 + §4).

We will offer to convert remaining sessions to an equivalent service at no extra cost, OR refund the unused portion as account credit. We do not let course-credit expire because a service is discontinued.

Message LINE @waleerat with your name + phone — staff returns your full balance within 4 business hours. We are building a self-service portal that will let you see this in real time.